Refund policy

Return & Refund Policy

We want you to feel confident when shopping with YUNO.

14-Day Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be:

• Unused and unopened
• In its original packaging
• In the same condition in which it was received

For hygiene and safety reasons, opened or used skincare and cosmetic products cannot be returned, unless the product is faulty, damaged, or incorrect.

How to Request a Return

To request a return, please contact us through our Contact page within 14 days of receiving your order.

Please include:

• Your order number
• The name of the product you would like to return
• The reason for the return

Do not send a product back before your return request has been approved.

Damaged or Incorrect Items

Please inspect your order when it arrives.

If your product is damaged, defective, or you have received the wrong item, contact us as soon as possible and include photos where possible.

We will review the issue and arrange an appropriate solution.

Return Shipping

Unless the product is damaged, defective, or incorrect, the customer is responsible for the cost of returning the item.

Original shipping charges are non-refundable unless required by applicable consumer law.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow several business days for your bank or payment provider to process and display the refund.

Non-Returnable Items

We cannot accept returns for:

• Opened or used skincare products
• Products without their original packaging
• Gift cards
• Items returned after the 14-day return period, unless required by applicable law

Your Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.