Shipping policy

SHIPPING POLICY

Thank you for shopping with YUNO Korean Beauty.

We aim to process and deliver your order as quickly and carefully as possible.

ORDER PROCESSING

Orders are typically processed within 1–3 business days.

During busy periods, product launches, promotions or holidays, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation where tracking information is available.

DELIVERY TIMES

Estimated delivery times are shown at checkout or on the relevant product page.

Delivery times are estimates and may vary depending on destination, courier availability, customs procedures and circumstances outside our reasonable control.

Please note that processing time and delivery time are separate.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Please check your delivery information carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfilment.

TRACKING

Where tracking is available, tracking details will be sent after your order has been dispatched.

Please allow some time for tracking information to update after shipment.

DELAYS

Occasional courier delays may occur.

If your order is significantly delayed, please contact us and we will assist you in investigating the shipment.

LOST OR DAMAGED ORDERS

If your parcel arrives damaged, or if you believe your shipment has been lost, please contact us as soon as possible.

For damaged deliveries, we may ask you to provide photographs of:

- The external packaging
- The shipping label
- The damaged product

This information helps us investigate the issue and arrange an appropriate solution.

CUSTOMS, DUTIES AND TAXES

Depending on the delivery destination, customs duties, import taxes or other charges may apply.

Where such charges are not collected at checkout, they may be payable by the customer upon import.

Any mandatory information regarding taxes and duties will be provided where required by applicable law.

RETURNED PARCELS

If a parcel is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the parcel, additional shipping charges may apply before the order can be resent.

RETURNS

For information about returning an order, please see our Return and Refund Policy.